Four stages, and most complaints stop at the first.
Raise it with the solicitor handling your matter
A phone call is often enough. Many complaints turn out to be a delay nobody explained, or a step that was not made clear. If a call does not settle it, put it in writing so that there is a record of what you are unhappy about.
Write to our complaints handler
Address it to Siobhán Moriarty at Killarney Road, Killorglin, Co. Kerry, or by email to go@splash.ie. Set out what happened, when, and what you would like done about it. We will acknowledge it in writing within 5 working days.
We investigate and reply
The file is reviewed by somebody other than the person you are complaining about, where the size of the firm allows. You get a written reply within 20 working days setting out what we found, what we accept, and what we propose to do. If we need longer, we tell you why and when to expect it.
Take it outside the firm
If you are still not satisfied, you can complain to the Legal Services Regulatory Authority. You do not need our permission and you do not need a solicitor to do it. The Authority's contact details and its own complaint form are published on its website.
The right body depends on what the complaint is about.
Conduct or service
The Legal Services Regulatory Authority receives complaints about the conduct of a solicitor and about inadequate professional services. There are time limits, so do not sit on it.
A bill of costs
A bill can be referred to the Office of the Legal Costs Adjudicators, which examines whether the charge is reasonable. A complaint about excessive costs can also go to the Authority.
How we chargePersonal data
Complaints about how we have handled your personal data go to the Data Protection Commission, after you have given us a chance to put it right.
Privacy notice